All clients are required to complete a Client Card on their first appointment. It is important that the information you provide is correct and complete and the owner has made us aware of anything we need to know about their dog’s behaviour. It is the owners sole responsibility to advise us of any changes at future appointments.
By completing a Client Card the owner confirms agreement to these terms and conditions and that we may rely on the information provided.
We WILL NOT share customer details with other organisations. Personal information will only be used to contact customers regarding appointments or in emergency situations it WILL NOT be used for any marketing purposes. We may also photograph or video dogs and use these images on our website, Facebook & Instagram pages.
At the time of appointment please ensure dogs are fit and healthy and all vaccinations are up to date. Grooming of sick or elderly dogs is entirely at the owner’s risk. Grooming may expose underlying skin or health problems that we cannot be held liable for, a Vet should be contacted for advice.
All dogs MUST be adequately toileted prior to their grooming appointment.
For dogs presented to us with extremely matted coats that we feel de-matting by brushing would cause too much stress and discomfort, we will recommend a complete shave off in compliance with the Animal Welfare Act. This will dramatically change a dog’s appearance, as their hair will be extremely short and close to the skin. In the event of this, the owner will be notified in advance and should be aware that exposure of skin problems or irritation from the shaving process may occur and Not Fur Long Grooming shall not be held liable for any after grooming effects or problems uncovered on a neglected coat. The owner will be required to pay any additional costs for this process.
If a dog becomes seriously ill whilst in our care we may call a Vet and unless it can be clearly shown that Not Fur Long Dog Grooming are liable, all Vet costs shall be at the owners expense.
We may refuse to groom a dog that presents a risk of injury to us, other dogs or themselves whilst within the premises.
WITHOUT 24 HOURS NOTICE PRIOR TO DAY OF APPOINTMENT - 50% COST OF GROOM (if you have received your text/email reminder prior to cancelling a fee will apply)
OVER 48 HOURS NOTICE - NO FEE
UNDER 48 HOURS NOTICE - 50% COST OF GROOM
NO-SHOWS WITHOUT CONTACTING US 100% COST OF GROOMING
FOR MORE THAN 2 OCCASSIONS OF LATE CANCELLATIONS WITHIN A 12 MONTH PERIOD YOU WILL BE REQUIRED TO PRE-PAY FOR APPOINTMENTS.