Please make sure your dog has been to the toilet prior to arrival to avoid accidents.
It is important to arrive promptly as lateness can effect fellow customers.
If more than 15 mins late for your appointment there may not be enough time to complete the groom and therefore your appointment may be rescheduled and cancellation fees apply.
At every appointment we will discuss your requirements with you, we can advise you on a suitable style for your dog's breed if you need guidance.
We don't encourage owners to stay as it distracts your dogs attention and for their safery we require their attention to be on
us when using scissors and clippers.
You will leave your dog with us and we will either agree a time for collection at that point or we'll telephone you when they are ready.
Please ensure you are available to collect your dog on time. If you are more than 30 minutes late without prior notice a late collection fee of £5 may be added to your grooming cost.
Please also ensure you are available to be contacted during your dogs grooming session in case we have any questions or have an emergency situation.
We take the Animal Welfare Act very seriously and therefore your dog will be groomed in a clean, safe and secure environment, using top of the range tools and equipment. They will receive lots of care and attention and drinking water is always available. The grooming area is open plan so your dog is free to wander around. However there are secure pens for dogs that do not want to socialise whilst waiting to be collected, so rest assured your dog will be looked after at all times.
Grooming can take anywhere between 1 - 3 hours depending on what you require, the size and breed of your dog, the condition of their coat and any behaviour issues.
Full Groom includes all of the following...
IMPORTANT:- Please advise at the time of booking if your dog is knowingly aggressive when being groomed or towards other dogs.